Recently purchased equipment is out of order? Samsung washing machine, the guarantee of which allows you to take advantage of free repair, is also not immune from breakdowns. If the malfunction occurred due to the fault of the manufacturer, it is important to understand how to act in such cases.
The difference between warranty and service life
What is the life of the AGR? This is the period during which the equipment should work properly. Depending on the materials and accessories of Samsung models, the manufacturer sets the term of work. For SMA Samsung this is 7 years with the condition that the operating rules are observed. Typically, calculus starts from the moment the technique is manufactured.
How long does the free service last? It depends on the country in which the purchase was made. A 1-year warranty is issued in Russia, Azerbaijan and Armenia. But in Belarus, the term has been increased to 2 years. In addition, the duration may vary from model to model. So, for the premium class provides a longer period.
The document obliges the manufacturer to keep its promises. In case of premature failure due to the fault of the manufacturer, the service center is obliged to carry out a free repair.
Samsung may also issue separate warranties on accessories for washers. For inverter motors and DD motors, the obligation extends to 10 years. In the event of a breakdown, the manufacturer provides a replacement part, but only if the replacement is carried out in a service center.
In addition, there are additional guarantees for money, when the period can be extended for another year. You can purchase them in retail chains, online stores and official stores.
Upon receipt, it is important to pay attention to such points:
- The validity of the document should begin from the day the coupon issued by the manufacturer expires. Otherwise, it will be useless.
- What service is being repaired. This should be the Samsung Automated Service Center (ASC). Otherwise, you may be sent to the cheapest department, where they will put the appropriate parts.
- Dates. The documents must indicate the exact number of days during which the equipment will be in service. For example, 90 calendar days.
The seller may offer additional insurance. Most buyers do not understand why this is necessary, so they blindly trust the seller.
Let's understand what applies to insurance claims:
- manufacturing defects;
- theft;
- fire / lightning strike;
- power surge;
- damage due to user fault.
Carefully study the documents, each case is individual, and insurance may offer different conditions. It should be borne in mind that insurance repair will occur when the company receives accurate confirmation and the conclusion that, for example, the machine burned out in a fire.
Whether or not to buy paid services is up to you.Remember that these are only auxiliary tools - an addition to the main warranty from the manufacturer. Carefully study the conditions of such services in order to be able to use them in the future.
How to get the promised repair?
Receiving a ticket does not mean that the equipment will be restored for free. Like every document, there are rules. The service master will fix the breakdown if it happened due to the fault of the manufacturer, that is, during factory marriage. In this case, the installation and connection of the AGR to the communications should be carried out by a service wizard. If you prefer to save money and do it yourself, then you have to fix the problem yourself.
In the event of a breakdown, call the service center. The master will come, inspect and test the equipment. If the fact of marriage or malfunction is proved through the fault of the service department (during installation, for example), then the machine will be restored free of charge.
So, once again we list the cases when repair under warranty is not possible:
- When connecting the machine to the network through carrying.
- When washing things that are unacceptable to load in the AGR.
- With self-disassembling the case.
- When disconnecting the SMA due to old wiring.
- If the warranty card is not drawn up correctly.
Be careful when compiling documentation, it will come in handy for you to call the wizard.
How to get a free repair?
So, your car was brought from the store and installed by the Samsung Service Center. During the warranty period, a breakdown occurred, while you are sure that you have complied with all the operating rules (indicated in the instructions).Call the number on the coupon and call the wizard. By his arrival, prepare documents for the equipment, coupon, check.
What to do if the coupon is lost or damaged? For such cases, Samsung has provided an electronic guarantee. Of course, you need to draw up such a document when buying equipment. Therefore, in advance, ask the seller to issue an electronic coupon. Then even in case of loss of documents you will not be denied a free repair.
Important! Be sure to check the accuracy of filling out the documentation, both in electronic and in paper form.
Here is what information the coupon should contain:
- Product name, serial number and date of purchase. Signature of the seller.
- Information about the seller: name of the outlet, address and telephone.
- Information about the buyer: F. I. O., address and telephone number, signature.
- Obligatory seal of the seller both on the main sheet and on detachable coupons.
The center may refuse service if:
- There is a mistake in the documentation.
- You cannot find out the date of purchase.
- The warranty has expired.
To check your e-ticket, do this:
- Go to http://www.samsung.com/en/support/ewarranty/.
- Enter the serial number of the washer in the line.
- Click the "Check" button.
- Look for the number plate on the back cover or behind the hatch door.
If the car cannot be repaired, then you must return the full purchase price.
So, you will be insured against unforeseen situations and you can always get the promised service. Please note that not all stores have an electronic program, so check with sellers beforehand.You can read more about the documentation for Samsung equipment on the official website: